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Respect
At Square Roots we are dedicated to building a capital for everyone who wants to live and work here. We strive to provide exemplary customer service, respectful and courteous at every stage of your journey with us.
Communication
Building homes requires precision and meticulous detail, much like finding your new home. To keep things simple, we will always ensure the information we provide is clear and easy to follow. For the best experience with us we ask you do the same, so we can meet your needs to our fullest potential.
Impartiality
We are an independent body and undertake all work fairly and impartially, regulated by the RSH.
Transparency
Our word is our bond. We're honest and operate a process of visibility and openness. We will publish information about our work and service complaints system whilst never compromising confidentiality.
Improvement
Evolution is constant. We operate a policy of continuous improvement, to ensure we build homes we want to live in and with the level of care we would expect. Your feedback is essential for us, and by answering our customer surveys you can help us meet our goal to make London even greater.
Empowerment
We want to help people find a home in places they want to live, to set down roots and be part of a community. We will support our customers to develop and implement opportunities for involvement and empowerment, especially with property management and maintenance of their homes.
The Customer Community Committee
Square Roots is committed to shaping exceptional properties that reflect the aspirations of our residents, stimulate thriving communities, and set a new benchmark for modern living in the Capital.
Customer Community Committees provide a platform for residents at each development to influence and feedback on the management and maintenance of the communal and estate areas within your community, with an appointed managing agent to assist on its behalf.
WHAT IS A MANAGING AGENT?
The managing agent is a person or company appointed to manage the estate in accordance with the terms of the lease and statutory requirements. For an agreed fee, the managing agent will collect the service charges from the residents, set the annual maintenance budget, obtain quotes and best prices for maintenance works, instruct and manage cleaners, gardeners, maintenance workers and pay bills and insurances. As the Landlord Square Roots will appoint a managing agent.
WHAT IS A RESIDENTS’ COMMUNITY COMMITTEE?
The Customer Community Committee provides a platform for engagement and consultation on the services across the development.
WHO RUNS THE RESIDENTS’ COMMUNITY COMMITTEE?
At first a senior team from Square Roots will manage and oversee the Customer Community Committee. Resident representatives will be invited to quarterly meetings with the landlord. These representatives need to be elected or decided amongst the community and should be a representative selection across all residents.
WHAT ARE THE BENEFITS OF BEING ON THE RESIDENTS’ COMMUNITY COMMITTEE?
- Influence over the management of the development
- Opportunity to be the voice of the residents
- Platform to influence change across services or estate management